poor service and non delivery of glasses

My husband went in to have a pair of glasses made on 22 May 2021. He picked the frames on 29 May 2021. to date the glasses are not ready. Calls are made on a regular basis by us to enquiry about the delivery of the glasses. we are always told it is not ready and it is expected this week. the bills are all paid but still there is no glasses. My husband explained that it was an emergency as the previous pair was ******. At the time of the eye test he was told that the glasses would take 2 weeks due to the COVID pandemic. This business is very unreliable!!!