1 reviews | Active since Apr 2024
Poor Service and Ignored Frame Change Request at Spec-Savers Mall@Reds
I am extremely disappointed with the service I received at Spec-Savers Mall@Reds.
I went in for an eye test and ordered prescription glasses. Shortly after, I realized the frame I chose was uncomfortable. Within 2 days (well within the 7-day change policy), I returned to request a frame change to a more suitable option.
Unfortunately, that request was never processed.
What’s worse is the complete lack of communication from the store. I made several follow-ups and calls, but received no meaningful assistance—especially from the manager.
After waiting over 3 weeks, I was finally called to collect my glasses. To my surprise:
The frame change was never done The original uncomfortable frame is still in my position Staff had no explanation and seemed unaware of the situation
This shows a serious failure in both customer service and internal handling of orders.
Thank you for taking the time to share your feedback with us. We would like to inform you that this matter was also received via email and has since been attended to and resolved. We trust that the appropriate steps have now been taken to address your concerns and ensure the correct outcome has been provided.
Warmest regardsThe Spec-Savers Team
Thank you for taking the time to share your feedback with us. We would like to inform you that this matter was also received via email and has since been attended to and resolved. We trust that the appropriate steps have now been taken to address your concerns and ensure the correct outcome has been provided.
Warmest regardsThe Spec-Savers Team
Thank you for your response.I am not satisfied with the service provided, as the issue remains unresolved. I have been experiencing discomfort with the glasses since i have collected them.
It feels like the focus has been more on the contract top-up costs rather than on resolving the actual problem. I need this matter properly addressed.
Kind regards
Thank you for your response.I am not satisfied with the service provided, as the issue remains unresolved. I have been experiencing discomfort with the glasses since i have collected them.
It feels like the focus has been more on the contract top-up costs rather than on resolving the actual problem. I need this matter properly addressed.
Kind regards