POOR SERVICE AND CUSTOMER SKILLS

It is very unfortunate that I should write this email as I have never experienced issues with Spec savers prior to this,<br> <br> I have upgraded my spectacles with SPECSAVERS (Phoenix Plaza) approximately 2 months back, a month later the frame broke I thereafter took them back to the store and the staff agreed to<br> Replace them as they were under warranty - 3 weeks later I get a call to advise that there is no stock of the exact frame and I should choose an alternate frame. 3rd visit to store I choose an alternate<br> Frame and we proceed... a month later still no feedback from the store so my wife goes to the store to query and she receives feedback from a black lady that I never came in to choose the frame.<br> Time off from work once again.....i go to the store to for the 5th time now and finalise a frame which an indian girl agreed on, today I receive a call that I owe spec savers phoenix plaza a deficit of R212.12<br> Which I think it absolute nonsense......I have lost numerous hours off work, inconvenience to my wife and myself for a pair of specs still to be advised that I owe an amount.<br>