Poor service

Item: Spec-Savers SA
Rating: 1
Author: Mpho M

On August 25th I took my daughter for an eye test at Spec Saver Pretoria North, we were informed that her spectacles will be ready in 7-14 working days. Today is the 2nd of September, they keep telling us to check in 2 days then a in a week. My family has been Spec Savers clients for years and never had this kind of bad service before

Helpful (0)

Replies (4)

Mpho M's updateReviewer Update

02 Sept 2019, 07:40

The correct consultation date was 25th July not August

Mpho M's update02 Sept 2019, 07:40

Reviewer Update

The correct consultation date was 25th July not August

Spec-Savers SA's replyOfficial

02 Sept 2019, 10:25

Dear Mpho

Thank you for bringing this matter to our attention. We have our representative standing by to step in and attend to this urgently. Please provide us with your daughter's name and surname.

Thank You & Kind Regards
Spec-Savers Team

Spec-Savers SA's reply02 Sept 2019, 10:25

Official

Mpho M's updateReviewer Update

02 Sept 2019, 12:47

Oreneile Motshabi

Mpho M's update02 Sept 2019, 12:47

Reviewer Update

Oreneile Motshabi

Spec-Savers SA's replyOfficial

02 Sept 2019, 12:51

Thank you so much for this. We will now send everything through to our representative to step in.

Thank You & Kind Regards
Spec-Savers Team

Spec-Savers SA's reply02 Sept 2019, 12:51

Official

Thank you so much for this. We will now send everything through to our representative to step in.

Thank You & Kind Regards
Spec-Savers Team