Poor service

I went to order new contact lenses on the 7th February 2025. While I was in store the consultant helping me was referring me to a cellphone number to do the ordering on as this was a new and faster way of ordering. I sat there and with his help wrote a WhatsApp of what I would like ordered. He checked the message and sent it. He also told me that the number was monitored by a real person and not AI. Three days later I had not feedback and I asked if the order was placed. The next day (11/02/2025) I received a response that it was indeed done. We are now 2 weeks past the official ordering date and I had no call nor response that the order was ready or arrived at the branch, nothing. The service is really poor at Mall@Reds and I would not recommend the branch to anyone.