Poor Service

I am not a happy first time customer. I went for an eye test on 06 March 2023, and also qualified for the 2 in 1 deal where one receives an extra pair of sunglasses. After the initial 10-14 working day waiting period has passed, I sent emails and my numerous phone calls, just to be informed that the glasses are not yet ready. No response to ANY emails. Eventually on Thursday 07.04.2023 (note I had to call again) I was informed the glasses have arrived. I sent someone to pick this up for me, however, the prescribed lenses were installed in the wrong frame and the other frame apparently no where to be found. I immediately called the branch when I became aware of the situation, the consultant did apologise, said she'll speak to her manager and call me on Saturday to advise a solution. Yet, I have not received any feedback. And I refuse to call again out of my own and sending emails is useless as no one seems to reply to anything. And most probably now, I will have to wait another month again....very very poor service for the amount of money I spent. Considering cancelling the whole thing and visit other optometrists instead. Most definitely will not recommend this branch to ANYONE