Poor Service

Centurion Mall Branch. - horrible TAT on glasses, 3 1/2 weeks, instead of 2 weeks as promised. No communication or reason with regards to delay, I had to phone and follow up.

Finally when I received my glasses, the filter as prescribed and arranged was not on the lenses, thus no quality check was done prior to collection.

I phoned to request a copy of my invoice to be emailed to me, this was never sent.

I phoned to query to filter not on my glasses, I was informed that they would speak with the technicians and get back to me, week and a half later, still no response.

I try phoning them again today to follow up, their lines are so bad, we can hardly hear one another. They promised to phone me back in ten minutes, it is now an hour later still no response. When I phone back, they can't hear me, tell me that their lines are really bad and there is no alternative number for me to contact them on.