Poor Service

We visited the Garden Route Mall branch on the 30th of August 2021. We were advised to do the SV Protect your Climate Eyes and Hard Coat on his lenses. Within weeks after receiving his glasses he started complaining about scratches on his lenses. After a couple of months the scratches looked more like cracks in the top coating. We returned the glasses to Spec-Savers and was told that there was a fault at the labatory and the glasses will be send back. I explained to the lady that my husband do not have a extra pair of glasses and he only have a pair of prescription sunglasses that he will have to wear until his glasses was replaced. I phoned them again explaining that we urgently need the glasses back as my husband have very bad headaches from wearing his sunglasses. I was told to be patient as Spec-Savers will be relacing the glasses free of charge. SPEC-SAVERS YOU DID NOT DO MY A FAVOUR EXCHANGING THE LENSES, YOU SUPP**** A FAULTY PRODUCT AND HAD TO REPLACED THEM. After numerous calls I was told the glasses is at your Port Elizabeth branch and will be send to George. I asked the lady to arrange to have them send by courier overnight, drove all the way to George the next day just to be told the glasses was send on a budget option and will only be in George the next day. I WILL NEVER EVER SUPPORT SPEC-SAVERS AGIAN. IF YOU DO CONSIDER MAKING USE OF SPEC-SAVERS PLEASE RE-THINK!!!!!!!!!!!!