Poor service

<p>Dear Sir/Madam</p> <p> My name is Nitasha Moothoo-Padayachie. I received quote (q)SWME-1956, valid until 11 October 2016 from Specsavers Woodmead.</p> <p>I came into the store twice, 4 October and then 6th of October respectively, to get a quotation and then to finalise my glasses selection. I was served by Maureen. I was given a quote that indicated ‘Medical Aid’ portion R1729.00, ‘Patient portion’ R959.50. After confirming my appointment yesterday I was given a call today to indicate that in fact nothing is covered by medical aid. I find this level of service unacceptable. How is it that your staff can inconvenience someone twice, give them an official quotation and then discover a day before the finalisation of purchase that in actual fact, no medical aid benefit exists? Your urgent attention would be appreciated.</p> <p> </p>