Poor Service
<p>So Specsavers Creata has lost a customer forever as a result of poor service. I have had several issues with this branch over the years, but this is another story. I requires contacts for Comrades. Phoned them to order. I was told that I have had to have an eye test with them in the last year to order. My contact perscription has not changed in the last 4 years. I did have a test at Torga in the last six months. I was told that maybe I should go to Torga as Specsavers would need sometime to get the perscription from then and the only place the order and could not guarantee that I could get them. So phoned Torga. What fantastic service. Helped me out. Even said if the box is not ready they would offer me a trail pair. Now that is service. I have never ever heard of one company telling me to go to another company. If that is how business is done I would be worried. Torga have bent over backwards were Specsavers don't really even care. </p>
Dear Brett
We are truly sorry to hear of your experience at Spec-Savers Cresta. Thank you for taking the time to bring your matter to our attention. We have sent through all of the information to our senior head office representative, whom will attend to this as a matter of urgency.
Kind Regards
Spec-Savers Team
Dear Brett
We are truly sorry to hear of your experience at Spec-Savers Cresta. Thank you for taking the time to bring your matter to our attention. We have sent through all of the information to our senior head office representative, whom will attend to this as a matter of urgency.
Kind Regards
Spec-Savers Team
