poor service

On the 20th November 2015 went on to inquire about getting contact lenses, was advised since i have never used them i will have to go to a trial first just to get the feel of contact lenses, the lady took down my details and was advised i will be called back and normally ordering contact lenses takes up to 3 to 5 working days, i called on 24 Dec 2015 as no one called me back to advise and was told again that the order has been sent through and again no call from the store<br> I called again today, 30 Dec 2015 in the morning, and the lady told me that she will call me back to advise further but still no call<br> WHAT A POOR SERVICE, and at least have the decency to call back the client to let them know what is going on, i am irritated as i wanted to use the lenses during the month of December, i could have went to another store but i trusted this store since i have done my glasses there<br> Can somebody please have the decency to let me know what is happening, <br> regards<br> irate customer - Tsholo