ER
Ellisha R

1 reviews | Active since Aug 2020

03 Feb 2022, 20:20

Poor quality-Second time frame snapped at the same place

This is the second time my frame snapped at the same place. When I asked after I fetched my glasses after they replaced the frame, they ensured me that it won't happen again.

It snapped the same place a second time. Common sense will tell u that probably the lens was not cut properly and need to be trimmed at the lab. They just wanted a quick fix.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply07 Feb 2022, 12:11
Official
Dear Ellisha

Thank you for taking the time to bring your unfortunate experience at Spec-Savers Gateway to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your matter with the utmost of urgency. 

Warmest regards
The Spec-Savers Team