Poor quality product purchased no after sales service

Dear spec-savers, I have raised a complaint on the 11th of July 2018. Since then we were in contact until the 31st of Jul 2018. I have purchased spectacles out of my pocket however the test was paid for by my medical aid. Since then up until now the issue hasn't been resolved. I sit with spectacles that I can't make use off. Please can my money be refunded? However I'm sure that if it was paid for by my medical aid you would have assisted long ago. I thought that I would receive professional service from a reputable company called spec savers but I was wrong. No assistance no after sales service nor are you standing behind your product. My opinion to anyone thinking of visiting spec savers read my review that was posted on the 16th of July 2018 and think twice. Regards, Mr F.J du Preez