1 reviews | Active since Aug 2023
Poor quality frames from Spec-savers Mossel bay – three pairs broken despite replacements
I am very disappointed with the quality of the glasses I received from Spec-Savers through the Woza Woza deal. I paid approximately R1599 for multifocal glasses and have now had three pairs of frames break. Timeline: • First pair collected on 27 August 2024 – broke on 23 April 2025 around the frame where the lens fits. • Replacement pair issued – the arm snapped off on 5 February 2026. • Third pair (grey frame) issued – this pair broke again on 6 March 2026. I have been wearing glasses since I was 10 years old and have never experienced frames breaking like this. I am even careful not to fold the arms when I take them off at night because they feel so fragile. After three pairs breaking within such a short time, it seems clear there is a quality issue with these frames. I would appreciate it if Spec-Savers could provide a stronger, more durable frame as a solution. I need these glasses as I cannot see without them
We’re very sorry to hear about the repeated issues you’ve experienced with your glasses. This is certainly not the quality or service standard we aim to provide, and we completely understand how frustrating this must be for you. Please be assured that your concern is being taken seriously. A Specsavers representative will be in contact with you shortly to discuss the matter and work toward a resolution.
Thank you and Kind regards
The Spec-Savers Team
We’re very sorry to hear about the repeated issues you’ve experienced with your glasses. This is certainly not the quality or service standard we aim to provide, and we completely understand how frustrating this must be for you. Please be assured that your concern is being taken seriously. A Specsavers representative will be in contact with you shortly to discuss the matter and work toward a resolution.
Thank you and Kind regards
The Spec-Savers Team
