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bM
bradley M

1 reviews | Active since Mar 2015

04 Oct 2025, 06:22

Poor quality frames

Long time customer of Specsavers and really disappointed with the poor quality frames, both my son and I back and forth with cracked frames or arms just coming apart. The frame was just replaced a month ago and already just snapped apart. Really poor quality for the high price they ask.

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Replies (3)
Spec-Savers SA
Spec-Savers SA's reply07 Oct 2025, 10:22
Official
Dear Bradley. 
 Thank you for taking the time to bring your matter to our attention. We have a Spec-Savers representative standing by to step in to attend to your matter with the utmost urgency and be in direct contact with you. 
Thank you and Kind regards
 The Spec-Savers Team
bM
bradley M's update08 Oct 2025, 08:57
Reviewer Update
I returned the frame to the Specsavers branch, they must first make contact with the supplier to confirm a replacement frame. What do you suggest the turn around time to resolve a warranty should be taking into consideration the client is forced to use a pair of outdated specs in the nterim to work read drive etc.
Spec-Savers SA
Spec-Savers SA's reply14 Oct 2025, 11:02
Official
 Dear Bradley. 
 Our team has confirmed that the turnaround times for your replacement pair have been communicated and that the matter has been resolved. Please let us know if you require any further assistance. 

 Thank you and Kind regards
 The Spec-Savers Team