PS
Pamela S

1 reviews | Active since Feb 2024

11 Feb 2024, 18:23

Poor Quality

I'm very disappointed with the quality of the frame of the spectacles I bought last year October in Zevenwacht for my daughter, in a four months period the handle came loose now she's struggling at school coz she can't wear the glasses I mean what the use of buying the new expensive frame but it's not the quality they advertising to people, right now I'm extremely angry on top of that I called Zevenwacht and when I showed them the picture of the broken handle the consultant have a nerve of telling me I must buy the new frame I wasnt told that the spectacles that I bought won't even lady a six months period meaning I must replace the spectacles now with the new frame just in one year , I'm still waiting for you Zevenwacht store to call me and fix my daughter's glasses as soon as possible.

Regards Pamela ***

0
Replies (1)
Spec-Savers SA
Spec-Savers SA's reply12 Feb 2024, 15:07
Official
Dear Pamela.
 Thank you for taking the time in bringing your matter to our attention. We have received your matter via email and your matter is being attended to by a Spec-Savers representative 
 Warmest regards 
The Spec-Savers Team