Poor product repair quality and poor follow-up service

We visited Spec-Savers Moreleta (Parkview Mall) during September 2021 for our routine eye tests. While onsite, I enquired if my sunglasses (Ray-ban) can be repaired (one lens scratched and frame bent). After the eye tests and paying R2300.00 for the repair of the sunglasses we left. On 22 Oct 21 I returned for the reading glasses but the sunglasses were not available. In November 21 Sec-Savers Moreleta recalled my reading glasses for "defective". The sunglasses were available but when the lady at the desk try to clean the sunglasses, the one lens came undone. After onsite "repairs" I was handed the sunglasses. A few days later the lens came undone again while being wiped by me. I returned the sunglasses (now late November 21) and Spec-Savers Moreleta kept the sunglasses for off-site repairs. In December 2021 I was contacted to collect the sunglasses. Again the lens came undone when the client service lady tried to clean it. It was repaired again onsite and handed to me. The following months the lens came undone often. The sunglasses' frame also did not fitted correctly (skew on face) but could not manipulated because the lens did not fit tight enough. The last time the lens of the sunglasses come undone on 02 April 22 I stopped wearing it and on my return from the USA on 26 May 2022 I, for the forth time returned the sunglasses to Spec-Savers Moreleta, New Ray-ban sunglasses would have also cost around R2300, but the frame size of the old pair is hard to find - hence the choice to have it repaired. The repairs done by or through Spec-savers Moreleta is definitely not on par with experiences I previously had with Spec-Savers (Blue Route Mall). Also the fact that my reading glasses were recalled after a few weeks is cumbersome.

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