Poor Feedback

<p>I had an eye test on the 27th January 2017 at the Blue Route branch and requested contact lenses, I was told they would take 7 - 10 working days. After 12 working days I followed up as I had not heard anything, the receptionist said she would follow up and call me back in a few minutes. After 13 working days I have still not had a call back. I have an event coming up where I cant wear my glasses hence why I requested to start wearing contacts. I still need to try them on, and practise using them before the event. Also, I paid via account and was told that I dont need to sign anything, I have not received any confirmation that this has been put through to my account, nothing. How do I know if other things arent being billed to my account without my knowledge? I usually have great service from Blue Route spec savers, but this seems to have vanished now.</p>