AS
Amanda S

1 reviews | Active since Jun 2018

24 Jun 2019, 13:23

Poor Diagnosis

Over the last 10 years or so, I have been using Spec Savers. I have decided to never go back and rather revert to using an independent optometrist. According to Spec Savers I have gone from far sighted to shorted sighted (acceptable) and then looked at like I'm daft for coming in for an eye test because apparently I have perfect vision. How does one go from far to near sighted to perfect vision? Yet here I sit, struggling to see and read. The worst part is that every time you go there is a new optometrist and you never get the same answer twice. It's like they're chosen out of lucky dips and have no idea what they are really doing. I will never go back.

0
Replies (5)
Spec-Savers SA
Spec-Savers SA's reply24 Jun 2019, 15:25
Official
Dear Amanda

This is highly concerning and we want to look in to your matter urgently! Please forward your contact information and the name of the Spec-Savers store to *** 

Thank You & Kind Regards
Spec-Savers Team

Best regards,

AS
Amanda S's update25 Jun 2019, 05:08
Reviewer Update
The stores we used were in Pinecrest Centre and then we moved to Knowles Spar branch in Pinetown when it opened up there. My husband has not been too happy with his recent experience either. At least they eventually got his glasses right though. You can contact my husband Warren on ***
Spec-Savers SA
Spec-Savers SA's reply25 Jun 2019, 14:01
Official
Hi Amanda

Thank you for providing further in formation. Are you able to send your husband's contact number via private message. It has been blocked out for us to be able to view. 

Thank You & Kind Regards
Spec-Savers Team

Best regards,

AS
Amanda S's update26 Jun 2019, 02:17
Reviewer Update
Warren Stone ***. Sorry about that, I am not used to using this website and didn't realise we could send pvt messages. Thx for your feedback. Regards, Amanda
Spec-Savers SA
Spec-Savers SA's reply26 Jun 2019, 10:40
Official
It is all good :) Thank you so much for providing your husband's contact number. We have sent everything through to the representative to attend to this matter urgently.

Thank you once again for taking the time in bringing this to our attention.

Thank You & Kind Regards
Spec-Savers Team

Best regards,