SN
Sivan N
1 reviews | Active since Aug 2012
23 Jun 2020, 19:05
Poor Communication and large lead times
Ordered spectacles mid May 2020 at their branch in Midrand Medicross. They really gave me run around by extending the date I would get my spectacles. After an entire month they still had not provided me with my purchase. After escalating to the Area Manager of Specsavers, I was requested to try another branch and now have to wait 2-3 weeks for a new order. That's a total of 2 months!!!!
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Spec-Savers SA's replyOfficial
25 Jun 2020, 14:58Dear Sivan N,
Thank you for your detailed feedback, as well as for bringing your matter to our attention via this platform and e-mail. On behalf of Spec-Savers head office we sincerely apologise for this inconvenient delay of your spectacles.
Kind Regards
Spec-Savers Head Office Team
Thank you for your detailed feedback, as well as for bringing your matter to our attention via this platform and e-mail. On behalf of Spec-Savers head office we sincerely apologise for this inconvenient delay of your spectacles.
Kind Regards
Spec-Savers Head Office Team
Spec-Savers SA's reply25 Jun 2020, 14:58
Official
Dear Sivan N,
Thank you for your detailed feedback, as well as for bringing your matter to our attention via this platform and e-mail. On behalf of Spec-Savers head office we sincerely apologise for this inconvenient delay of your spectacles.
Kind Regards
Spec-Savers Head Office Team
Thank you for your detailed feedback, as well as for bringing your matter to our attention via this platform and e-mail. On behalf of Spec-Savers head office we sincerely apologise for this inconvenient delay of your spectacles.
Kind Regards
Spec-Savers Head Office Team