Poor after service from Specsavers Fountains Mall, Jeffreys bay.

Poor after service from Specsavers Fountains Mall, Jeffreys bay. I purchase a set of spectacles with a Hunter frame from Specsavers Fountains mall, Jeffreys bay in February 2025. At the beginning of February 2026 my nose pads just disintegrated while wearing it. I went back to the branch but they were not very helpful. I just want to buy another nose pad that honesty shall be an option to purchase a replacement as this is genuine an inferior plastic nose pad.. I don't want a replacement. I spoke to one of my colleges and he had the same problem in Specsavers in Ggeberha and the gave him a new nose pad. They promised me to look into this but after 10 days no reply. Looking at your statement on Google )see below) I don't understand why the receptionist at Specsavers Fountains mall, Jeffreys bay refused to help me. I just want to purchase a snap in nose pad for my Hunter frame which disintegrated after 12 months. I do not want a frame replacement. Glasses & Sunglasses All our glasses and sunglasses come with free servicing for 2 years following purchase of your glasses. Including minor repairs at no extra cost whether purchased in store, online or during a home visit. Minor repairs includes replacing nose pads, adjusting your frames, tightening loose *****s, or simply giving your glasses a thorough clean. Terms and Conditions * Glasses and Sunglasses • Free servicing for 2 years from purchase applies to all glasses and sunglasses bought at Specsavers Opticians whether online, in-store or via our home visits service for the expected lifetime of the glasses No proof of purchase is necessary. • To receive this service, customers need to take their glasses or sunglasses into store or call the number given to them at their home visit for suitable arrangements to be made.