HJ
HB J

1 reviews | Active since Aug 2010

04 Sept 2017, 18:19

Please check their quotes for the details, they are very clever to quote less but cost more

I phoned around for quotes to have glasses done and Spec savers quote was the lowest and they were running a special. I booked an appointment with them. When she was booking my glasses she asked me if I wanted to go for the thin lenses. I was not aware that there was a difference but then asked if there is a price difference. She said yes and quoted me R5000 more. I was quite shocked and said no . When I got my glasses they had very thick lenses and as a result are very heavy. It hurts my nose and ears and constantly slides down my nose, never in the right position. The other quotes I got was actually cheaper because nobody quoted me thick lenses. I feel that it is dishonest to quote so low but not explaining that you are quoting thick lenses. Please be aware when you receive quotes from them that they are in fact not quoting fairly

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Replies (4)
Spec-Savers SA
Spec-Savers SA's reply05 Sept 2017, 07:27
Official

Dear hbjacobs,

Thank you for taking the time to bring this to our attention.

We have sent all your information through to our representative to look in to your matter urgently.

Kind Regards

Spec-Savers Team

HJ
HB J's update09 Sept 2017, 07:37
Reviewer Update
I was invited to come into the store today to discuss solutions- feeling hopeful :)
HJ
HB J's update13 Sept 2017, 11:38
Reviewer Update
Sadly no solutions were offered. They just wanted to convince me that I was wrong and quoted for me to pay for thin glasses. So please remember, their quotes are just for basic lenses, which you will never have because you are getting prescription lenses. The best is to do comparison quotes with a specific prescription number. You will then see they are not the cheapest, even with their specials :(
Spec-Savers SA
Spec-Savers SA's reply13 Sept 2017, 11:49
Official

Thank you for the feedback Hbjacobs. We have sent this through to our representative to review urgently.