EB
Erica-Ann Becker

1 reviews | Active since Mar 2021

15 Jun 2022, 11:19

PLEASANT SURPRISE FROM AMAZING STAFF

I have been a client of SpecSavers for many years. Last week I popped into SpecSavers in Sunridge Park, PE to ask if they could fix my frame, the nose support broke off, the most helpfull and friendly lady at the counter took my specs and ask told me that she will go and ask the Technician if he will be able to fix the frame, after a few minutes she came back and said it will take a while I should take a seat, well it was about 30 minuts lates when she came to me with my old frame and they had put my lenses into another frame, when I asked what the cost is she said: "Nothing" even though it was not a "new" frame I did not expect to get it for free, I was pleasantly surprised by the service and the helpfulness that I received, Thank You so much to the Reception staff and Technician at the Sunridge Park SpecSavers branch.

Erica-Ann

0
Replies (1)
Spec-Savers SA
Spec-Savers SA's reply21 Jun 2022, 13:04
Official
Hi Erica-Ann Thanks for the taking the time to share your experience with us!! Your compliment is both encouraging and valuable to us when we hear that the store has exemplified the experience and extra effort that every Spec-Savers customer deserves. We look forward to being of service to you for many years to come and we will be sure to pass this on to the team at Spec-Savers Sunridge Park!  Thank You and Kind regardsThe Spec- Savers Team