People who are paid to fiddle their thumbs

<p>The staff is *********** and blatantly rude and unprofessional.<br />I get to the store for my appointment at 16:30 and Sonia wants me to complete the form without her checking if I am already on the system or asking if I have been to the store before.<br />After my eye test I waited for about 30 minutes while 2 people in the store were doing sweet ****** all, I had to go to Sonia and ask her if someone is not suppose to be helping with choosing a frame. She says she's busy with a client and the other two are still doing sweet ****** all. When I eventually got help that very same Sonia "apparently" messed up my quotation, and called one of the two who were part of the furniture to come and help her, the quotation jumped from R800.00 to R2000.00 I then asked to remove anti-glare and the quotation was still well above R1000.00, I declined the quotation and asked to choose another frame and they told me that it's six and I should come back tomorrow, the very same ladies who where fiddling their thumbs the entire time since I got there... Please explain to me how this works, because I pay with my money that I work for and why should I have to tolerate such behaviours? And this is the second time I have had a bad experience with the branch.</p>