Pensioners Service

Honeydew Branch So pleasant when you walk into shop. Easily able to access details of recent previous purchase (Name, ID etc.)

I fell and broke my glasses. Was told that the fame could not be repaired. The consultant #1 said they would obtain a new frame and use the existing lens. She would call when they received the frame.

No call has been received. The first telephone follow-up -"waiting for frame", second "no record in shop" and third "you must get a new frame" Each time apparently from a different consultant.

My expectation is simply: "Say what you are able to do, then do what you say you will do"