1 reviews | Active since Nov 2016

29 Nov 2016, 13:28

Pending Refund

<p>on the 31/10/2016 went to Spec savers Maponya to have his eyes tested, as per Stanley who advised tinting for his specs, because medical aid was not covering for tinting, made a cash deposit of r600 as diff was gonna be paid later. however i called my medical aid to ask as to why tinting was not covered but got a different story. sent an email, advisin to process the tinting on my medical aid, an walla, it was processed an on the 18/11/2016 they got paid, which i was told a refund would b processed then....it's now the 29/11/2016 still no refund, and am being given the run around now. MAY I PLEASE HAVE MY MONEY, YOU WERE QUICK TO SAY MY MEDICAL AID IS NOT COVERING, BUT YOU GOT UR MONEY...I NEED MY MONEY, LIKE YESTERDAY...PAY UP</p>

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply30 Nov 2016, 08:27
Official

Dear Lucy,

Thank you for taking the time to bring this to our attention.

We have sent your matter through to our senior representative to investigate with the utmost urgency. Our representative will be in contact with you.

Kind Regards

Spec-Savers Team

Best regards,