Pathetic Spec-Savers after service Mall @ Reds

My husband went to Spec-Savers in Mall @ Reds in Dec24 for them to fix his frames. They said they would do an insurance claim. We have been at Spec-Saves Mall@ Reds every weekend to follow up. NOT once in this 4 weeks have they called us to give us an update.

Yesterday I went in to ask about an update, Shelly asked me to ask my Husband to come in Today (SUNDAY) and choose a new frame as they are not coming right to get him his old frame i asked her to the value ect. She said I can just come in she will put a note on the system. WITH NO SURPRISE, once again nothing was put on the system and there is NO FRAME FOR US TO PICK FROM.

my husband cannot work, drive or work without his glasses. The once he has is more than 5 years old and he CANNOT SEE.

This is pathetic and the service we have been getting from Spec-Savers Mall @rede is THE WORST!!!!!

WHAT IS SPEC-SAVERS GOING TO DO IF MY HUSBAND GETA INTO AN ACCIDENT BECAUSE HE CANNOT SEE AND ITS BEEN A MONTH IF NOT MORE WE HAVE TO CONSTANTLY FOLLOW UP AND GET NO JOY OUT OF THIS.

We want answers and his glasses this week still. I will post this on every sosial media platform where I can if we do not get contacted with a solution TOMORROW!!!