Pathetic services. Claiming our medicals without no service

Did an eye test on the 7th of June. Have been waiting for my script since. I have been calling every single day and they keep telling me they need to speak to management and will call me back. Not even once have they called me back, its my responsibility to do so. I decide to go to another branch to do my eye test, and im being told they claimed on my medical yet they still cant give me my script. If i have to wait two weeks for a script, would i even want to continue purchasing glasses from you guys??? You are giving pathetic services, i wouldnt recommend you to any human being