PATHETIC SERVICE SOMERSET MALL BRANCH

Absolutely PATHETIC service from your Somerset Mall branch. My glaases got lost and I had yo get a quote. I waited 5 days for it and after numerous phone calls evetually got it. I had my eyes tested, choose my frame and was told that they will try to speed up my order so I could have my new glasses before I went on holiday. Well it would have been nice but I really did not expect it to happen. The 22nd December I went to the mall and waa told that my glasses will be delivered that afternoon. We spent the whole day in the mall shopping and by 6o clock we went to hear if the delivery was made. They said no, but they cintacted the lab and they were told that my glasses will be delivered the 26th December. I was fine going on holiday without my glasses as I have my prescription sunglasses. They also said that my glasses will be delivered before I come back from holiday. Yesterday 30/12/19 I phoned in to hear if my glasses have arrived. I was told not yet, but the lab sent them a email saying it will be delivered today 31 12 19. This morning I phoned in again and waa told yes the lab is sending it today and they will let me know as soon as my glasses has arrived. By half past 11 when I phoned in again I had to learn that I waa **** to by your staff. My glasses was'nt even finished. I was told they have no comminication with the lab except by email. I then called your branch at the checkers centre in Somerset West. They informed that they can contact the lab via telephone. The lady at this branch then called Somerset Mall branch just to find out I was **** TO AGAIN!! Apparently 1. The lab is closed today 2. They told me that they were in constant contact with the lab this morning. How can they be in contact with people that is not working. HUGE JOKE! 3. My frame is in the lab and my lenses is at the SMall branch. But they still try to tell me that they will only be able to have my glasses ready by Friday. No HERE I HAVE A PROBLEM! After not wearing my glasses for 3 weeks I am having extreme headaches. If my glasses is not ready by Thursday afternoon at 14h00 I WILL contact my lawyer to find out what compentation I can claim from your company for discomfort. I have been a client of you for more than 10 years and NEVER had this pathetic service. There is lie upon lie and people not communicating. I DEMAND A ANSWER. I have been ringing your head office. On your website it says that you are open but the telephone is not answered. GIVE URGENT ATTENTION to this complaint because I will make HUGE waves if not taken action.