Pathetic Service Mall@Reds Spec Savers

I am overdue for a pair of spectacles, I usually use Torga optical but they were always fully booked on the days I was available and then made the biggest mistake of going to Spec Savers.

I went to Spec Savers Mall@Reds, prior to seeing the optometrist, I was assisted to choose a frame online and that frame would be delivered at Spec Savers Mall@Reds. I did my eye test, was given an approximate amount for the cost of my new spectacles and I was told the spectacles will arrive in two weeks at the branch and I may come collect them.

To date, nobody has bothered to contact me, I was informed that delivery takes two weeks and I assumed that since they used their own online website and their own company for delivery that I would be quicker.

Every time I call in, I have to explain to the person that answers the phone what the problem is because the previous person I dealt with clearly did not make any type of notes on whatever system they use. So I decided to walk in to the branch last week Saturday, nearly a month after doing my eye test. The lady takes my details and says I will be contacted on Monday, it is now Wednesday, There has been no follow up with whomever deals with their online delivery, there has been no communication with me to tell me whats going on.

I have already been charged for an eye test, I am not going to go to another optometrist and be charged again simply because people cannot do the job they were hired for, This is absolute bull, How can I wait for over a month without any communication??

I would like for someone to make immediate contact with me and I am not interested in hearing excuses, except to know when my spectacles will arrive, I explicitly explained that I am getting headaches and they may be a result of the spectacles I have currently.

Can someone with telephone etiquette from that branch contact me. I have only dealt with one person who seems to know how to speak over the phone, otherwise I'm subjected to 'what' instead of pardon me or excuse me or put on hold or transferred to a number that eventually hangs because 'the person on this extension does not exist' That alone is an indication of how little value goes into servicing customers at that place.

I am definitely never dealing with Spec Savers again, service like this is completely unacceptable