PATHETIC SERVICE FROM VREDENBURG BRANCH

My son had a pair of glasses make at Specsavers in Langebaan at the beginning of 2023 with specific instructions that it was to be with glass, not plastic, lenses. The glasses arrived with plastic lenses and were sent back to replace them, which was duly done. At beginning of May the frame broke beyond repair and I returned to the Vredenburg branch is this is where I work and therefore more convenient. I paid what I had to and received the glasses back about 10 days later with PLASTIC lenses. I took them back immediately and, after first arguing with me that the lenses were glass, I proved to them that it wasn't and asked that they replace the lenses with GLASS ones. It has now been 3 weeks that I have been waiting for my already paid for glasses which I FIND COMPLETELY UNACCEPTABLE.!!! The branches are now blaming each other for incorrect prescriptions etc etc. NOT MY PROBLEM, I need my glasses!!!!!!