Pathetic service from Specsavers at Westgate Mall

I went to Specsavers in Westgate Mall, Saturday the 4th of May 2019, to have my frame repaired or replaced. I was notified via a sms message from Andrew @ 12:59pm the same day saying "We will only be able to let you know by Monday if the Frames can be ordered, price etc." On Saturday, the 11th of May I contacted Specsavers regarding my Glasses. The lady who answered the phone, said that Andrew is not in today, she will give him the message. My wife phoned on Monday the 13th of May. She spoke to a lady called Des, explaining the whole story. Des apologized and said that she will report this matter to their Manager. Tuesday, the 14th of May, Des contacted me, saying that the Manager do apologized and that she/he will have the frames done for free. On Saturday, the 25th of May, I went to the branch to find out when will my glasses be done? I was told that my glasses is still not back from repairs... On Friday, the 31st of May, my wife contacted Specsavers again regarding my glasses. Again she spoke to the lady called Des. The glasses was still not back from their supplier! I told her that it is already 27 days later and that it is unexceptable and that she is going to the newspapers regarding this service from them! Today is the 6th of June, 33 days later, and still NO GLASSES!!!