Pathetic Service for Optometry - threee rivers, Vaal

husband and twin sons went in on 13/02/2021 for eye tests. Within an hour all 3 were tested. they received 1 set of quotation for lens for my sons as they will be using the old frames. They were not advised if frames were suitable etc. <i (mom)couldnt go in as per their policy of only those testing are allowed>frames are cracked and not sure if it can be reused. No spectacle lens were discussed for husband. All 3of them requested contact lens(husband has been using lens for over 25yrs. sons wanted to try (17yrs old)) 2 weeks ater and we went into store and collected husband lens, they said that my sons lens are still on back order. 1 month later and we have not received 1 sms or call from them with an update. absolutely pathetic service. I doubt the testing skills as all 3 tests apparently stayed the same to previous lens and spectacles and my twins eyes scripts are the same. I will go in on SATURDAY TO GET THE SCRIPTS AND TAKE MY BUSINESS ELSEWHERE. Apparently 3 sets of c/l(every 3month) and future spectacle lens and frames are money not needed by this branch.