Pathetic service - Carnival Mall

I took my dad to visit Specsavers Carnival Mall and received the most atrocious service ever. I had an appointment for 1pm, arrived promptly @ 1pm and found 2 ladies at reception who couldn't be bothered to assist my dad and I until 1:15. Reason for the delay? Well there was another Afrikaans speaking couple ahead of us who clearly needed more attention than we did despite the appointment we'd scheduled. Oh and shall I add that the receptionist spoke to me in Afrikaans? Which didn't help much since I'm very African and only bothered to switch to English after I have her a blank stare.

If you can avoid this hell- whole? Run as fast as you can!!!!