PATHETIC SERVICE AT STERKSPRUIT BRANCH

I went to Specsavers in Sterkspruit Mall for my daughter`s eye test and to get her spectacles. That was on the 6 January 2020. I was told that the spectacles will arrive in 14 working days. It is now a month and I have not received anything and no one bothers to communicate with me, I have to take all the initiative to get answers. This is the worst service ever and I raised my dissatisfaction on the survey and was told that I will be contacted. No one has contacted me yet, there is just a lack of taking responsibility and fixing what is wrong.