Pathetic service at Specsavers The Glen

<p>On 9 January 17 I did an eye test and ordered new spectacles. I ordered a new six months supply of contact lenses for my daughter at the same time. They initially quoted me almost R9 500.00 for the new spectacles and I chose the second cheapest frame option they had! </p> <p>I believe that they loaded everything possible onto this quote as my medical aid would be paying for it. Anti-glare, anti-scratch, thinning of lenses etc. etc. Of the R9 500.00 only R1 835.00 will actually be covered by the insured portion and the rest would have to come out of my savings. After scrutinizing this quote I managed to bring the order down to just the bare minimum. The sales guy stared at me blankly when I asked him what all the different charges were as the description is very vague. He got all annoyed about me questioning him and eventually I was assisted by the manager because he could not explain all the different charges to me.</p> <p>I believe that they load their quotations as standard procedure for medical aid payments and I am sure that they have a lot of customers who don't realise the additional expenses will have to be paid by them.</p> <p>I phoned Specsavers the very next morning to confirm that I am happy with the new revised qoute and that they can proceed with the order.</p> <p>Last week I was phoned to collect my daughter's contact lenses. On arrival I was given 3 months supply and only then told that for a six months supply I would have to bring her in for another eye test. Not a big deal but they never told me this when I ordered originally. Whilst in the shop I enquired about my own spectacles on order . I gave her the quotation number. This person actually went to the back and after 15 minutes returned to tell me that they are not ready yet but it should arrive early next week. Today I get a phone call from them to ask if I am going to accept the quote of R9 500.00. And no the spectacles were not even ordered yet. </p> <p>Such a level of incompetence is mind blowing. I am VERY unhappy with their service and me and my family will NOT be dealing with them again after this.</p>