Pathetic service

<p>I went for an eye test to Reds Mall about 2.5 months ago and I was given trial contact lenses. Unfortunately I was getting constant headaches with these contacts and notified the branch. They told me to come into the branch and they will retest my eyes at no charge. I visited the branch for a retest but no test was performed, the Optometrist (a different one from the one who initially tested my eyes) just told me that I have astigmatism in my one eye and said she needs to order another lens for me. I waited for just under 2 weeks for this lens to arrive. I collected the new set of lenses from the branch and tried them on for about a week. Again, I kept getting headaches with these lenses. The headaches were even more severe than the original set of lenses! I was told that the branch would follow up with me regarding the suitably, fit and comfort of the lenses. To date no one has called me! The service from this branch is absolutely terrible. I am now forced to find a new Optometrist and I will have to repay for an eye test! I am definitely not visiting the Reds Mall branch again. It is now 2 months that I am suffering with not having contact lenses which is absolutely frustrating!</p>