1 reviews | Active since Feb 2015

18 Jan 2016, 13:56

Pathetic Service

I have been at the St. Georges mall branch for the very first time. WOW..!!! Pathetic service don't think I will ever go back there or recommend that branch to anyone. I have entered the store and was about to seat myself an heard one of the assistants calling next please. I went over and was asked so how can I help? Did you evens greet or welcome me to the store? There was not evens a warm welcome. I am not royalty but a loyal customer. The assistant then went on telling me what is offered, but not showing me what's on offer. I then got up after my details was taken for an appointment. I was not assisted or shown the packages I request as the assistant just jetted off. I then asked another assistant to show me around and compare frames. She was much more helpful. While fitting them on and having a look which would be suitable in the mirror another assistant walked passes by and pops the mirror close while I was standing and looking for the best frame. I guess that was the pitts..!! I was then ****ed off by the service, left the store very unhappy by the pathetic and lacksy daisy service. I will be publishing this ordeal on every social media platform there is.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply21 Jan 2016, 15:15
Official
Hello Qu@kes,

Thank you so much for bringing the matter to our attention.

I have addressed your complaint with the store, ****hka has confirmed that she has sent you an email to invite you back and to apologise for the service you have received. Unfortunately you have turned it down.

We have addressed the matter with the assistant that closed the mirror, please accept our sincere apologies it was honestly not done intentionally.

Kind Regards
Miliswa Ntlanzi
Client Liaison Officer
Spec-Savers South Africa