Pathetic Service

A few months ago I purchased a pair of spectacles @ Specsavers after also having my eyes tested there. I paid a pretty decent amount for everything, so I expected the quality of service and the product to be a fair match. Sadly this was far from true. In a span of just a few short months, these were my encounters: 1) My specs arrived late, 2) they got sent to the wrong branch (I took the trouble to drive all the way out to the other branch none-the-less. 3) noticed they also got the lenses wrong - someone didn't note the difference btwn 1 & 0... really? 4) They packed my specs in a case not conducive for my spectacle frame - it kept leaping out of the case & eventually the metal started hooking it and snapped the arm right off. 5) I paid them to replace the left arm, which they fixed with one that doesn't match the right at all & now not only does the frame look odd but it is totally lopsided. I had to take the temporary solution as my wife was in hospital at the time & I use the specs for driving. 6) They told me they would get the proper arms fitted and 2 WEEKS LATER - still nothing! UNACCEPTABLE... Is this Specsavers quality service? I'm suffering from headaches already.