PATHETIC SERVICE

On Thursday the 2nd of April, I made a call to the specsavers call centre inquiring about my script from the Menlyn branch since they are closed due to the shut down.I was then told I need to email ***, which I did. I then called to follow up a day later and was told I need to email *** to get my contact lens prescription. Since then I made numerous calls and emails daily and I haven't received any joy. I have also made use of their online chat and was told they will get back to me. I have severe headaches due to using expired contact lenses. I just need my scrip in order for me to make use of their online ordering system but my requested has not been treated as an urgent matter. The call centre urgent lady is very rude and tells me I just have to wait.I am very dissatisfied with their pathetic service. After the national shutdown I am definitely going to find a better service provider.