DR
Dalene R
1 reviews | Active since Mar 2011
18 Oct 2021, 17:51
Pathetic
Over promise and under deliver!! After a fight to keep my appointment with them on the 22nd of September 2020, my son's eyes were tested and we were told that the waiting period is 3 weeks. It could come sooner but not later. Well, we are in week 4! I get an SMS telling me that today at 15:45 the office is being renovated. So I called to find out about the collection of my Son’s glasses. I spoke to Victor on a cell number they provided in the end, and he assured me that he will get back to me soon to fond out about the collection. Well as I am doing this it is 17:50 and I am still waiting for him to return my call. They are the worst Spec-Savers I have ever dealt with in my life!!!!
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Replies (3)
Spec-Savers SA's replyOfficial
19 Oct 2021, 08:58 Dear Dalene.
Thank you for bringing your matter regarding the turn around time of your son's spectacles. We have sent everything through to a Spec-Savers representative to step in and attend to this with the utmost urgency, as well be in direct contact with you.
Thank You
The Spec-Savers Team
Thank you for bringing your matter regarding the turn around time of your son's spectacles. We have sent everything through to a Spec-Savers representative to step in and attend to this with the utmost urgency, as well be in direct contact with you.
Thank You
The Spec-Savers Team
Spec-Savers SA's reply19 Oct 2021, 08:58
Official
Dear Dalene.
Thank you for bringing your matter regarding the turn around time of your son's spectacles. We have sent everything through to a Spec-Savers representative to step in and attend to this with the utmost urgency, as well be in direct contact with you.
Thank You
The Spec-Savers Team
Thank you for bringing your matter regarding the turn around time of your son's spectacles. We have sent everything through to a Spec-Savers representative to step in and attend to this with the utmost urgency, as well be in direct contact with you.
Thank You
The Spec-Savers Team
DR
Dalene R's updateReviewer Update
20 Oct 2021, 13:27Wow spec-savers team... I am still waiting on this. Victor called me yesterday and said that my son's glasses was still at the lab in PE... Don't you have labs here? And another day os passed and my son still does not have his glasses no feedback about when he is to collect it. Yet the policy says...10 working days!!! What a load of BS
DR
Dalene R's update20 Oct 2021, 13:27
Reviewer Update
Wow spec-savers team... I am still waiting on this. Victor called me yesterday and said that my son's glasses was still at the lab in PE... Don't you have labs here? And another day os passed and my son still does not have his glasses no feedback about when he is to collect it. Yet the policy says...10 working days!!! What a load of BS
Spec-Savers SA's replyOfficial
20 Oct 2021, 15:35Dear Dalene.
On behalf of Spec-Savers head office, we sincerely apologies for the unfortunate experience. This is not the level of service that we strive for as a brand. We have escalated your matter to our senior head office representative to step in and have sorted out as soon as possible
Thank you and Kind regards The Spec-Savers Team
On behalf of Spec-Savers head office, we sincerely apologies for the unfortunate experience. This is not the level of service that we strive for as a brand. We have escalated your matter to our senior head office representative to step in and have sorted out as soon as possible
Thank you and Kind regards The Spec-Savers Team
Spec-Savers SA's reply20 Oct 2021, 15:35
Official
Dear Dalene.
On behalf of Spec-Savers head office, we sincerely apologies for the unfortunate experience. This is not the level of service that we strive for as a brand. We have escalated your matter to our senior head office representative to step in and have sorted out as soon as possible
Thank you and Kind regards The Spec-Savers Team
On behalf of Spec-Savers head office, we sincerely apologies for the unfortunate experience. This is not the level of service that we strive for as a brand. We have escalated your matter to our senior head office representative to step in and have sorted out as soon as possible
Thank you and Kind regards The Spec-Savers Team