Patetic service

I went to Gateway spec savers and I was told my lens could not be replaced under the insurance. I then had to do an eye test and asked my I can use my old frame and do a lens enhancement under the promotion and i was told I can't. I then went to Cornubia spec savers and was told if I did not do my eye test I could have claimed for the replacement of my lens under the insurance. Absolutely pathetic service from Gateway only looking to make money off a customer. I am going onto other social media platforms to advise the people what u guys are doing to make money off a person. I want a call today from the regional manager.