MD
Marius D

1 reviews | Active since Apr 2022

13 Jun 2022, 12:14

Painfully Slow!!

Oh where do I even start? My eyes were tested 3rd of May 2022 at Jeffreys Bay Fountains mall. Today is 13th of June and I still have no glasses. R4535 later…. Would I recommend Spec-Savers or go back for repeat business? Lets make that a solid HELL no! Excuse after excuse after excuse. The clerk said they have so many problems with rimless glasses, yet they talk it up as the best quality and best looking etc. If you have so many problems with it, be honest with your clients BEFORE they pic a frame. I want to reach out to Discovery Health as well and report this merchant. Quick to take the money, but slow to deliver the goods. Spec-Savers, would you be happy with the service I receive from you?

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply14 Jun 2022, 16:31
Official
 Dear Marius. 

Thank you for taking the time to bring your unfortunate experience at Spec-Savers Fountains Mall to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your matter with the utmost of urgency. 

Warmest regards 
The Spec-Savers Team 

Best regards,