Overcharging for contact lenses
Normally order my contact lenses online through the contact lens club and then collect my order at Specsavers Somerset Mall . As I had my new eye test completed at Specsavers thought I would just order directly with them as they are affiliated to the online contact lens club . I was shocked to see they charged my medical aid R670 more than the contact lens club , had I known would never have ordered them through Specsavers Somerset Mall . I would request a response from the Contact Lens Club / Specsavers as to why this has happened .
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Replies (3)
Spec-Savers SA's replyOfficial
02 Nov 2021, 12:03Dear Gordon.
Thank you for taking the time in bringing your matter to our attention. We have received your matter via the customer care email address, and your matter is being attended to by a Spec-Savers representative
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time in bringing your matter to our attention. We have received your matter via the customer care email address, and your matter is being attended to by a Spec-Savers representative
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply02 Nov 2021, 12:03
Official
Dear Gordon.
Thank you for taking the time in bringing your matter to our attention. We have received your matter via the customer care email address, and your matter is being attended to by a Spec-Savers representative
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time in bringing your matter to our attention. We have received your matter via the customer care email address, and your matter is being attended to by a Spec-Savers representative
Thank you and Kind regards
The Spec-Savers Team
's updateReviewer Update
07 Nov 2021, 13:56Have not received any feedback in regard to above over charging . Going forward I will order my lenses from another supplier . Although I realise that it’s not the fault of Contact Lens Club but rather Specsavers Somerset Mall I will still order via another optician or online supplier.
I still cannot understand that if I order them via Contact Lens Club and have them delivered to Specsavers Somerset Mall the price is R3090 for 2 x 90 Dailies Total 1, I ordered from Specsavers Somerset Mall directly and paid R3758 through Discovery Health. I feel I should also point this out to Discovery Health and will forward to them
I still cannot understand that if I order them via Contact Lens Club and have them delivered to Specsavers Somerset Mall the price is R3090 for 2 x 90 Dailies Total 1, I ordered from Specsavers Somerset Mall directly and paid R3758 through Discovery Health. I feel I should also point this out to Discovery Health and will forward to them
's update07 Nov 2021, 13:56
Reviewer Update
Have not received any feedback in regard to above over charging . Going forward I will order my lenses from another supplier . Although I realise that it’s not the fault of Contact Lens Club but rather Specsavers Somerset Mall I will still order via another optician or online supplier.
I still cannot understand that if I order them via Contact Lens Club and have them delivered to Specsavers Somerset Mall the price is R3090 for 2 x 90 Dailies Total 1, I ordered from Specsavers Somerset Mall directly and paid R3758 through Discovery Health. I feel I should also point this out to Discovery Health and will forward to them
I still cannot understand that if I order them via Contact Lens Club and have them delivered to Specsavers Somerset Mall the price is R3090 for 2 x 90 Dailies Total 1, I ordered from Specsavers Somerset Mall directly and paid R3758 through Discovery Health. I feel I should also point this out to Discovery Health and will forward to them
Spec-Savers SA's replyOfficial
08 Nov 2021, 15:20Dear Gordon.
We have sent a follow up email and will ensure that you are contacted regarding this.
Warmest regards
The Spec-Savers Team
We have sent a follow up email and will ensure that you are contacted regarding this.
Warmest regards
The Spec-Savers Team
Spec-Savers SA's reply08 Nov 2021, 15:20
Official
Dear Gordon.
We have sent a follow up email and will ensure that you are contacted regarding this.
Warmest regards
The Spec-Savers Team
We have sent a follow up email and will ensure that you are contacted regarding this.
Warmest regards
The Spec-Savers Team