IM
Itumeleng M

1 reviews | Active since Nov 2011

02 May 2019, 09:22

Over charged Specsavers Sunninghill

I went to have Specsavers Sunninghill 24/04/2019 I had a eye test done which resulted in me opting to get new spectacles.

There was nothing particularly wrong with my eyesight as it had stayed relatively the same as from my last eye test done in 2017.

The eye test alone cost me R484.60

I picked a frame which amounted to R1299 but I got a discount resulting in me only paying R299 which I was happy about.

The issue I have is I got charged R1228 per lens - 20% discount which amounted to R902.40 per lens which upon doing some research I found out to be excessive and seeing at the time I had nothing to compare it to I thought it was normal.

My total claim is R 2611.80 and I still have a co-payment of R 59.80 to my own account

So in total my full bill is R 3216.20 which is ridiculous and blatant day light ******* as this is taken from my medical aid savings

I was under the impression that specsavers would be cheaper than other optometrist but in actual fact it is more expensive. The mere fact that the optometrist tried to recover money from the lens is bad business ethics and says a lot about specsavers as a brand.

I want that claim reversed and cheaper lenses put on because I do not believe I should be charged R 902 per lens.

This is nothing but bad business ethics and I will not be visiting specsavers anytime soon nor will I be recommending anybody to use specsavers

0
Replies (3)
Spec-Savers SA
Spec-Savers SA's reply02 May 2019, 11:12
Official
Dear Mr Mogale 1,
 We thank you for taking the time to bring your matter to our attention. We have captured all of the information that you have provided and have sent everything through to our representative to attend to urgently.

Thank You & Kind Regards
Spec-Savers Team
 
IM
Itumeleng M's update02 May 2019, 11:48
Reviewer Update
Good day Sir/Madam Furthermore to the above query. I noticed both claims were submitted 2019/04/24 which I find rather pecu**** as I only decided on which frame I wanted 2019/04/25 which further shows there was intent to over charge. I trust this blatant disregard for consumers trust and dishonesty will be dealt with in a speedy professional manner. Thank You & Kind Regards MrMogale 1
Spec-Savers SA
Spec-Savers SA's reply02 May 2019, 11:55
Official
Thank you so much for the additional information, we have sent this through to our representative to add to the report. 

Thank You & Kind Regards
Spec-Savers Team