Outlet doeant want to take responsibility
I have taken my spectacles to spec savers beacon bay East london for the holes to be fixed.nothing was explained to me.after the technician has broken my spectacles that was at my own risk.Thabi had an Audacity to tell me that the terms and conditions are are on the wall.i asked that when i get to a shop i must look around for the terms and conditions. The arrogance from the technician was on another level that there is nothing they can do. Worse part they are broken on the side that didn't have a problem. I'm so furious right now.they don't want to take responsibility for something that they have done. They can't even show a remorse. The 1st picture is what was wrong on the spectacles. The second and the last pic that where the technician broke them.
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
I received an sms on the 22nd of December from Lotus optomotris where they sent my spectacles that they are ready. Beacon bay specsavers have not sent their courier to collect my spectacles.
Why these people are so careless about the well being of customers.they actual do not care.
I received an sms on the 22nd of December from Lotus optomotris where they sent my spectacles that they are ready. Beacon bay specsavers have not sent their courier to collect my spectacles.
Why these people are so careless about the well being of customers.they actual do not care.