dV
de V

1 reviews | Active since Mar 2009

15 Aug 2024, 13:36

NOT THE FRAME I CHOSE

I'm a little perturbed. The service on the day of my test was excellent. (friendly and clever people) But the social media or comms team and the actual store do not communicate. One gets whatsapp message from both causing confusion. But that is not my gripe. Technically my specs are good. But the more I look at myself the more I am convinced it is not the frame I chose. I did not want a big frame. I did not choose this frame. The one I chose was similar in look but smaller. From day one I thought something was off. My wife agrees with me. I say again technically the lenses work. But now I have this huge thing on my face. I particularly chose smaller to fit my clip on sunglasses. That is why I'm sure. This has meant that my wife wouldn't go to Specsavers.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply16 Aug 2024, 14:30
Official
Good Day de Wet,

Thank you for bringing this to our attention. We have escalated this to a Spec-Savers representative to step in to attend to your matter and be in contact with you.

Kindest Regards,
The Spec-Savers Head Office Team