NM
Nomonde M
1 reviews | Active since Mar 2026
24 Mar 2026, 11:49
Not happy with the frame
I received my specs but the frame is not what I ordered, looks like 2 different frames. The funny part is I asked them but they said I cannot change them. My vision is clear but what is wrong with frame. Durban workshop, I never used them yet and I need clarity. I chose a frame and that woman decided to do what she likes
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Spec-Savers SA's replyOfficial
25 Mar 2026, 09:48Dear Nomonde.
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had. Please be assured that this concern is being taken seriously and has been escalated to the relevant team for investigation. You will be contacted shortly to discuss the matter further and work towards a resolution.
Warmest regardsThe Spec-Savers Team
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had. Please be assured that this concern is being taken seriously and has been escalated to the relevant team for investigation. You will be contacted shortly to discuss the matter further and work towards a resolution.
Warmest regardsThe Spec-Savers Team
Spec-Savers SA's reply25 Mar 2026, 09:48
Official
Dear Nomonde.
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had. Please be assured that this concern is being taken seriously and has been escalated to the relevant team for investigation. You will be contacted shortly to discuss the matter further and work towards a resolution.
Warmest regardsThe Spec-Savers Team
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you had. Please be assured that this concern is being taken seriously and has been escalated to the relevant team for investigation. You will be contacted shortly to discuss the matter further and work towards a resolution.
Warmest regardsThe Spec-Savers Team