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MALCOLM M
1 reviews | Active since Mar 2009
21 May 2015, 09:06
Nonsense!! Only see kids on certain days!!!!
I tried to make an appoinment for my kid, after i spoke to the lady she said they had an opening for Monday morning at 08h30. Then she asked the name of the patient, i said my son, i then said he's 9 years, i was then told that they only see them on certain days, How the hell is that possible, i have always been a cutomer off Specs Savers, <br> <br> Why should i entertain this kind of service from Spec Savers,<br> <br> Owners are making up there own rules!!!! I was willing to pay for the specs and not diprive another kid that coudnt afford it, really ****es me off!!!!!
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Spec-Savers SA's replyOfficial
21 May 2015, 16:10Hello miles123,
Thank you for bringing the matter to our attention.
I have addressed your complaint with the store.
The store confirmed that they have sent an email to you today, to apologize for the inconvenience caused regarding the free eye test for your child.
Spec-Savers Mx Edenvale will accomodate you with a time that is convenient to you, can you kindly contact the store to confirm which day would be suitable for you to bring the child.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
I have addressed your complaint with the store.
The store confirmed that they have sent an email to you today, to apologize for the inconvenience caused regarding the free eye test for your child.
Spec-Savers Mx Edenvale will accomodate you with a time that is convenient to you, can you kindly contact the store to confirm which day would be suitable for you to bring the child.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Spec-Savers SA's reply21 May 2015, 16:10
Official
Hello miles123,
Thank you for bringing the matter to our attention.
I have addressed your complaint with the store.
The store confirmed that they have sent an email to you today, to apologize for the inconvenience caused regarding the free eye test for your child.
Spec-Savers Mx Edenvale will accomodate you with a time that is convenient to you, can you kindly contact the store to confirm which day would be suitable for you to bring the child.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you for bringing the matter to our attention.
I have addressed your complaint with the store.
The store confirmed that they have sent an email to you today, to apologize for the inconvenience caused regarding the free eye test for your child.
Spec-Savers Mx Edenvale will accomodate you with a time that is convenient to you, can you kindly contact the store to confirm which day would be suitable for you to bring the child.
We appreciate the time you have taken in bringing the matter to our attention and we truly apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa