1 reviews | Active since Apr 2018
Non existing service from Specsavers Canal Walk
So disappointed with the Canal Walk branch. Their optometrists are very good but their service absolutely sucks. As a walk-in customer, they are very attentive, but they don't stick to their word. When it comes to email communication they totally fall out of the buss - they basically ignore you! On the 19th of Jan I even included the head office in my mail - up until today, no feedback! Below I will paste a copy of my last email to them. Sadly, I will never deal with Specsavers again!
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Hi
No one is responding to my email below.
Ive been paying off my specs for 2 years now, and I have no idea how much I still owe them. I'm still waiting for my account to be credited due to a frame swap.
On top of it all, I have a guarantee frame lying in the shop, but I can't get it because the staff never left a paper trail – (my existing frame broke about 4 times)
I'm due for an eye test, but I seriously doubt whether I would return to Specsavers again. Please just send me a statement of my account pleas.
Regards
Sean Dryden
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve encountered at our Spec-Savers Canal Walk branch. This is certainly not the level of service we strive to provide, and we are very concerned about the issues you’ve highlighted regarding your account, frame swap, and guarantee frame.
We take your feedback seriously and would like to resolve this matter as quickly as possible. We will escalate your matter and ensure that you are contacted by a Spec-Savers repesentative,
Kind regards,
Spec-Savers Customer Care Team
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you’ve encountered at our Spec-Savers Canal Walk branch. This is certainly not the level of service we strive to provide, and we are very concerned about the issues you’ve highlighted regarding your account, frame swap, and guarantee frame.
We take your feedback seriously and would like to resolve this matter as quickly as possible. We will escalate your matter and ensure that you are contacted by a Spec-Savers repesentative,
Kind regards,
Spec-Savers Customer Care Team